Article2 min read
Agfa DR Service Maintenance Agreements
Four Agfa Service Maintenance Agreement packages for DR systems, Bronze, Silver, Gold and Platinum, covering health checks, labor, parts or all-inclusive protection.
To keep Agfa DR systems operating smoothly and reliably, Agfa offers a portfolio of Service Maintenance Agreement packages across the entire life-cycle of the imaging solution. The customer chooses the service components: health checks, labor, parts or all-inclusive protection, so the radiology department can run with confidence at its level best.
Highlights
- Four packages: Bronze, Silver, Gold and Platinum
- Regular inspection and maintenance to minimize the risk of interruptions
- The latest updates and hot fixes to support productivity
- Remote services, ready when assistance is needed
- Gold and Platinum can be activated for base only, base + detector, base + tube, or base + detector + tube
Package comparison
| Service | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Regular inspection and maintenance | Yes | Yes | Yes | Yes |
| Updates and hot fixes | Yes | Yes | Yes | Yes |
| Remote services | Yes | Yes | Yes | Yes |
| Labor for repairs by qualified engineers | - | Yes | - | Yes |
| Replacement of broken parts | - | - | Yes | Yes |
Bronze
Regular inspections and system maintenance by dedicated engineers to minimize the risk of interruptions and surprises, together with the latest updates and remote services.
Silver
In addition to the Bronze services, repairs are carried out by certified Agfa engineers and the labor for repairs is covered.
Gold
In addition to the Bronze services, the cost of replacing broken parts and components with certified Agfa parts is covered, with no unexpected costs.
Platinum
All-in coverage of both labor and material, with proactive maintenance and updates for maximum productivity, business continuity and effective management of assets and costs.
Source:Agfa(agfahealthcare.com)(opens in a new tab)
Frequently asked questions
How do Agfa's DR service and maintenance packages differ?
There are four packages: Bronze, Silver, Gold and Platinum. All include regular inspection and maintenance, updates and hot fixes, and remote services; Silver also covers repair labor, Gold covers replacement of broken parts, and Platinum covers both.
Which Agfa package covers replacement of broken DR parts?
Gold and Platinum. Broken parts and components are replaced with certified Agfa parts.
Which Agfa packages cover repair labor for DR systems?
Silver and Platinum; repairs are carried out by certified Agfa engineers.
Which DR configurations can Gold and Platinum be activated for?
Base only, base + detector, base + tube, or base + detector + tube.
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